Privacy Policy for Instant Shine Cleaning
Effective Date: 27/06/2024
1. Introduction
Welcome to Instant Shine Cleaning. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, phone number, email address, and payment information. We collect this information when you book our services, create an account, or contact us.
- Service Information: Details about the services you have requested, including the type and frequency of cleaning services, and any specific instructions or preferences.
- Usage Information: Information about how you interact with our website, including IP addresses, browser type, pages viewed, and other similar data.
- Cookies: We may use cookies to enhance your experience on our website. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide and manage the cleaning services you have requested.
- Communication: To communicate with you about your bookings, respond to your inquiries, and send important updates.
- Personalization: To tailor our services to meet your preferences and needs.
- Billing: To process payments and manage your account.
- Improvement: To analyze usage patterns and improve our services and website.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors and IT service providers. These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests.
- Protection of Rights: To protect our rights, property, or safety, and the rights, property, or safety of our users or others.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes using encryption and secure servers to protect sensitive data.
6. Your Choices
You have the following rights regarding your personal information:
- Access and Correction: You can request access to your personal information and correct any inaccuracies.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in the emails or by contacting us directly.
- Data Deletion: You can request that we delete your personal information, subject to certain legal obligations.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.
- Terms of return (i.e. number of days)
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details